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FAQ — H Empire Cars
Answers to the questions we hear most from drivers interested in our vehicles and services.

Can I book a test drive?

Yes. Test drives are available by appointment so we can ensure the vehicle is ready for you. Simply contact us to arrange a convenient time.

Do you offer nationwide delivery?

Yes, we can arrange nationwide delivery across the UK. Contact us with your postcode and we can provide a delivery quote.

Do you accept part exchange?

Yes, we welcome part exchange. Send us details of your current vehicle and we will provide a fair valuation.

Do you provide walk-around videos of the cars?

Yes. We can provide detailed walk-around videos of many of our vehicles so you can view them closely before travelling.

How can I reserve a vehicle?

If you find a car you like, contact us as soon as possible. We can discuss the next steps and help secure the vehicle for you.

Do your vehicles come with a warranty?

Many of our vehicles are available with optional warranty cover for added peace of mind. Our team will explain the available options for the vehicle you are interested in.

What does the warranty usually cover?

Depending on the plan, warranty cover may include key mechanical and electrical components such as the engine, gearbox, drivetrain, and other major parts. Cover levels can vary by vehicle and warranty provider.

How do I make a warranty claim?

If a fault occurs, you should contact the warranty provider to begin the claims process before any repairs are carried out. They will guide you through the next steps and advise on approved repair options.

Do you offer finance on all vehicles?

Finance is available on many of our vehicles, subject to lender approval. If you see a car you are interested in, contact us and we will confirm the available finance options.

Can I use part exchange as a deposit for finance?

Yes. If you have a vehicle to part exchange, its value can often be used as a deposit towards your finance agreement. Our team will be happy to provide a valuation and explain the options available.

Can I get car finance with a low deposit?

Yes, in many cases finance can be arranged with a low deposit, depending on the vehicle and lender approval. Our team can help you explore the options available.